Shipping policy

Where We Ship

We ship within the United States only. We're not able to ship internationally at this time.

Local customers can also choose in-store pickup at checkout where available. We don't offer local delivery.

Processing Time

Most orders are processed within 1–2 business days. Orders are not processed, shipped or delivered on weekends or holidays.

Certain items are fulfilled by third-party vendors; these items will ship according to the vendor's policies.

If we're experiencing a high volume of orders, shipments may be delayed by a few days. If there's a significant delay, we'll contact you by email.

Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout. Any current free shipping offer and its qualifying order threshold are shown on our website and at checkout.

Transit times depend on the shipping method selected and your location. While we can't guarantee delivery times on behalf of the carrier, delivery is typically 1 to 5 business days after shipment.

Shipment Confirmation and Tracking

You'll receive a shipping confirmation email once your order ships, including your tracking number. Tracking usually becomes active within a few hours of shipment, though carrier tracking can occasionally be delayed or inaccurate in ways outside our control.

Damaged or Lost Packages

Please inspect your order when it arrives. If your order arrives damaged, or if tracking shows it as delivered but you haven't received it, contact us within 30 days of delivery and we'll make it right — we'll either replace the order or refund it.

Please keep all packaging materials and damaged goods until the issue is resolved, as we may need them to file a claim. We'll handle the carrier claim on your behalf.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout. Orders shipped to an incorrectly provided address aren't eligible for a refund or reshipment unless otherwise approved by our team. If you notice a mistake, contact us as quickly as possible — if the order hasn't shipped yet, we can usually fix it.

Questions

If you have any questions about this Shipping Policy, please reach us through our contact page or at hello@nossacoffee.sbs.