Refund policy

Our Satisfaction Guarantee

We stand behind every bag of coffee we roast. If you're unsatisfied with a roasted coffee product for any reason, you're entitled to a replacement or a refund — no questions asked. Just contact us within as soon as you've tried the coffee and tell us what went wrong.

In most cases we won't ask you to ship the coffee back to us. Coffee is perishable, and returning it rarely does anyone any good. We'll simply make it right.

Returns of Non-Coffee Items

For merchandise, equipment, and other non-coffee products, you may request a return or exchange within 30 days of delivery. To be eligible, the item must be in the same condition you received it — unworn, unused, with tags, and in its original packaging — and you'll need your receipt or proof of purchase.

To start a return, contact us first. If your return is approved, we'll send you instructions on how and where to send your package, and we'll let you know at that time whether we're covering return shipping. Items sent back to us without an approved return request will not be accepted.

Items We Can't Accept Back

Some items can't be physically returned to us, including perishable goods other than our roasted coffee, custom or personalized products, personal care goods, and hazardous materials, flammable liquids, or gases.

This is separate from whether you're entitled to a refund. If something arrived wrong, damaged, or simply isn't right, contact us — we'll refund or replace it whether or not we need the item back.

We're not able to offer refunds or exchanges on gift cards, or on items marked as final sale.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged, or isn't what you ordered, contact us right away so we can evaluate the issue and make it right. Please hold on to the packaging until the issue is resolved — we may need it to file a carrier claim.

Subscriptions

Subscription orders are covered by the same satisfaction guarantee as any other order. If you'd like to change, skip, pause, or cancel an upcoming subscription order rather than request a refund on one already sent, see our Subscription Policy.

Exchanges

The fastest way to get exactly what you want is to contact us about the item you have, and place a separate order for the replacement item.

Wholesale and Business Orders

This policy applies to retail purchases made through this website. Wholesale, B2B, corporate gifting, and other business-to-business orders are governed by the terms of the applicable account agreement, quote, or invoice, and are not eligible for return or refund under this policy. If there's a problem with a wholesale order, please contact your account representative or email hello@nossacoffee.sbs.

Refunds

We'll notify you once your refund has been approved, and it will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.