Cancellation policy

Subscriptions

Some products in our store are offered as a subscription. When you purchase a subscription, you're enrolling in a recurring order that renews automatically at the frequency you choose at checkout — and continues until you cancel.

You select the coffee, grind, size, and delivery frequency when you sign up, and you can change any of them at any time.

Billing

Your payment details are stored securely by our subscription provider, and your payment method is charged automatically for each delivery at the price shown in your account at that time, unless you've chosen to pay in advance.

We'll send you an email before each upcoming order so you have a chance to change or skip it.

Price Changes

If we change the price of your subscription, we'll notify you by email before the new price takes effect, and you'll be able to cancel beforehand if you'd prefer not to continue.

Changing, Skipping, or Cancelling

You can pause, skip, reschedule, change, or cancel your subscription at any time — there's no fee and no minimum commitment. To do so:

  • log in to your account on our website and open your subscription management page;
  • use the subscription management link included in your order confirmation emails; or
  • email us at hello@nossacoffee.sbs or reach us through our contact page and we'll take care of it for you.

Changes apply to any order that hasn't been processed yet. To make sure a change or cancellation applies to your next delivery, please make it before your next scheduled order date. If an order has already been processed for fulfillment we can't cancel it — but our satisfaction guarantee still applies, so contact us and we'll make it right.

Gift Subscriptions

Gift subscriptions are prepaid for the number of deliveries purchased and do not renew automatically. We'll let the recipient know before the final delivery in case they'd like to continue on their own.

Returns and Refunds

See our Refund Policy for details on returns, replacements, and refunds. Subscription orders are covered by the same satisfaction guarantee as any other order.

Questions

Email hello@nossacoffee.sbs or use our contact page.